Thornbridge Clinic & JDN Micropigmentation Ltd Terms & Conditions

Last updated: 01/07/22

• You must be 18 or over to enter the clinic Micropigmentation rooms.
• Minors are not permitted on the premises due to safety and insurance reasons. Please do not bring children to any of your appointments. Please arrange adequate child care before committing to an appointment.
• We are committed to providing only the highest quality treatment and therefore only the client (you) and technician will be permitted to be in the treatment room during the procedure. Please do not bring anyone with you to your appointments without prior permission from the clinic.
• An allergy test is required for all new clients having micropigmentation. This can be posted, for you to do at home, or you can have this done in the clinic by appointment. If you’d prefer this option, you should book a consultation using the online booking system. If you decide to proceed with a micropigmentation appointment at a later date the consultation fee will be deducted from your treatment cost. If at your consultation you decide not to proceed to have micropigmentation or you are contraindicated to having micropigmentation your consultation fee will be refunded. If you suspect you may be contraindicated to having micropigmentation treatment you can request a pre treatment medical form is sent to you before you book ANY appointment. This will help highlight any reason you may not be eligible to have micropigmentation. All new clients are recommended to attend a consultation in the clinic prior to booking any micropigmentation appointment. Some consultations may be carried out free of charge via video call if requested.
• All booking fees are non-refundable unless a positive patch test has occurred and we have seen this in person.
  We can not guarantee that a patch test is 100% accurate due to traces of nickel that can be found in some needles and/or pigments. A reaction could occur at any time, including once a treatment has taken place.
• We do not guarantee any procedure as every client’s skin is different. It would be negligent of us to do this. Please understand this before entering into an agreement with us.
• Prices are correct at time of publishing. Prices are subject to change without written notice.
• In the event your technician is unable to perform a treatment due to incorrect/insufficient information being provided we reserve the right to withhold any booking fee paid. Please ensure you give correct and honest information when prompted and we recommend reading our treatment terms and advice before booking your appointment.
• In the event your technician is unable to perform a treatment due to late arrival, we reserve the right to withhold your booking fee.
• If you have paid a discounted price please check whether or not this price includes a retouch.
• Revisit/Colour refresh procedures are for 1 appointment only unless otherwise stated. Additional appointments will be chargeable.
• All first time procedures are based across 2 appointments. The second appointment is a complimentary review/check up appointment. You may or may not need to have any more work done to the area. The second session is to allow your artist to check if your procedure has achieved the results you were hoping for and to touch up any areas where pigment has been rejected. Minor adjustments to shape and colour may also be made at the second session. If you decide to not return for the second appointment or if no further work is needed at this appointment, you will still be held liable for the full treatment cost without exception;
• The second appointment will usually be undertaken between 6-12 weeks after the initial procedure however sometimes you will be advised to come sooner or wait longer to allow maximum regeneration of the skin and settling of the pigment depending on your skin type. Your second appointment date and time will be confirmed after you have the first session. If you fail to attend this appointment or have to reschedule out with a recommended time frame (12 weeks +) you may incur a further cost to attend another appointment. If for any reason you can not have the second session at no fault of the clinic within 6 months any further visits will be treated as a revisit appointment and you will be charged accordingly.
• Every new treatment is based across 2 appointments, however in rare occasions it may be necessary to do a 3rd or even a 4th treatment to achieve the desired result. Cost of any subsequent treatments will be at the technician’s discretion.
• You must wait a minimum of 6 weeks in between procedures to allow for the skin to fully heal.
• Please ensure you are happy with all treatments before leaving the premises. Any additional retouches after this time will be chargeable and can not be completed within the first 6 weeks of healing. You will have the opportunity to see and discuss the treatment plan with your technician throughout your appointment. (Before, after pre-drawing and again at the end of the treatment). Nothing will be done without your full consent.
• Failure to attend your appointment will result in immediate removal from the appointment schedule and loss of booking fee.
• Appointments can be rescheduled or cancelled with 48 hours notice. However, due to having a very busy diary it may be another 2-3 months before there is an available appointment. Any appointments rescheduled with less than 48 hours notice will require another booking fee.
• Each stage of the treatment will be photographed for insurance purposes, verification of what was agreed, the results and to monitor treatment quality. With your permission, we may use the photographs for marketing purposes online and in print. You will have the opportunity to consent or decline the public use of the photographs when completing your consent forms.
• We reserve the right to refuse any treatment without explanation.
• If at any time, you go to another technician after we have done your original procedure(s), We will no longer perform any future appointments for you without an in person consultation. This is to determine whether we can work over the existing micropigmentation.
• If you have had previous micropigmentation or microblading treatments done elsewhere regardless of how long ago please do not book a treatment appointment with us without a consultation prior. It will be at our discretion as to whether or not services can or will be performed.
• In the event that you suffer from a cough, cold, sickness or diarrhoea 48 hours or less prior to attending your appointment you may not be treated. We are aware that situations like this do happen and are out with your control. However please accept we can not put our staff or any other customers at risk of becoming unwell. If you arrive at your appointment visibly sick you may be refused treatment. If you feel unwell prior to your appointment please assess whether you will be able to attend your appointment or not and notify the clinic as soon as possible. This will hopefully enable us to reschedule your appointment without the loss of your booking fee.
• If you have received any vaccinations, including a COVID vaccine in the last 14 days (prior to your appointment) please reschedule your appointment. If you are to receive COVID vaccine in the next 7 days (after your appointment) please reschedule your appointment.
• If you have tested positive for COVID 19 in the last 10 days please contact the clinic to rearrange your appointment.

YOUR DATA
Your privacy is very important to us. The data we collect including your name, address, your email address, your date of birth, your telephone numbers and your medical history is to ensure that the treatments you have requested have an accurate record and are safe and suitable for you. The data we collect is also required by our insurance company. We will never share or publicly disclose your private data or medical history with any third parties, with the exception of our insurance company.

LATE & EARLY ARRIVALS
The clinic operates on an appointment only basis, you do not need to arrive early for your appointment, we may still be with a previous client. In the unlikely event that the clinic is running late and your appointment time is affected you will be notified ASAP. If you have an appointment and are running late please get in touch with the clinic ASAP. We will do our best to still accommodate your booking.

REFER A FRIEND DISCOUNT
The friend you recommend must be a new client to JDN Micropigmentation. They must mention to us at checkout your name as their referral in order for the discount to be applied to your account. There is no limit on the number of friends you can recommend. You can save up discounts to use at one time. You will receive an account credit after your friend has paid in full for their treatment. We reserve the right to change conditions or withdraw the offer at any time. Valid for micropigmentation with Josephine De Nardo only. Rewards cannot be shared or transferred to other customers. Account credit cannot be used in conjunction with any other offers or exchanged for cash, retail goods or gift certificates. Credit can only be used against micropigmentation services.

YOUR RIGHT TO COMPLAIN
We hope that your experience with us will be an enjoyable one. We will try to meet your needs wherever possible. All treatments and consultations are carried out by fully qualified, fully insured technicians. Should you be unhappy with the service you have received, please contact the clinic by email at hello@thornbridgeclinic.co.uk or in writing to Thornbridge Clinic, 57 Thornbridge Road, Garrowhill, Glasgow, G69 6RR. We will look into your concerns immediately and seek a solution for you. We reserve the right at all times to vary, change, alter, amend, add to or remove any of these terms without notice.

Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. Thornbridge Clinic and its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Exclusions
Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will Thornbridge Clinic ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by Thornbridge Clinic or any person for whom Thornbridge Clinic is responsible, and even if Thornbridge Clinic has been advised of the possibility of such loss or damage being incurred.

Governing Law
These Terms shall be governed and construed in accordance with the laws of Scotland without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.

Contact Us
If you have any questions about these Terms, please contact us via email hello@thornbridgeclinic.co.uk

Privacy Policy and Cookie Policy
Please refer to our Privacy Policy. You agree that they constitute part of these terms. You must read our Privacy Policy before you use the Service.

PRIVACY POLICY
Thornbridge Clinic understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website (“our site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
Please read this privacy policy carefully and ensure that you understand it. Your acceptance of our privacy policy is deemed to occur upon your first use of our site If you do not accept and agree with this Privacy Policy, you must stop using our Site immediately.

Definitions and Interpretation in this Policy, the following terms shall have the following meanings: “Account” “Cookie” “personal data” “We/Us/Our” Means an account required to access and/or use certain areas and features of our Site;means a small text file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our Site. Details of the Cookies used by our site are set out in the section below; means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our site. This definition shall, where applicable, incorporate the definitions provided in the General Data Protection Regulations “GDPR” EU Regulation 2016/679
means Thornbridge Clinic. Our site is owned and operated by us.

What does this policy cover?
This privacy policy applies only to your use of our Site. our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Your Rights
As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold: The right to be informed about our collection and use of personal data; The right of access to the personal data we hold about you; The right to rectification if any personal data we hold about you is inaccurate or incomplete; The right to be forgotten – i.e. the right to ask us to delete any personal data We hold about you (we only hold your personal data for a limited time, but if you would like us to delete it sooner, please contact Us); The right to restrict (i.e. prevent) the processing of your personal data; The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation); The right to object to us using your personal data for particular purposes; and rights with respect to automated decision making and profiling. If you have any cause for complaint about our use of your personal data, please contact us and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

What data do we collect?
Depending upon your use data of our Site, We may collect some or all of the following, name; date of birth; gender; business/company name, job title; profession; contact information such as email addresses and telephone numbers; demographic information such as post code, preferences, and interests financial information such as credit / debit card numbers; IP address; Web browser type and version operating system; a list of URLs starting with a referring site, your activity on our site, and the site you exit to;

How do we use your data?
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights at all times. Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, We may use your data for the following purposes: Providing and managing your account; Providing and managing your access to our site; Personalising and tailoring your experience on our site; Supplying our products and/or services to you (please note that We require your personal data in order to enter into a contract with you); Personalising and tailoring our products and services for you; Replying to emails from you; Analysing your use of our site to enable us to continually improve our site and your user experience; With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. Third parties whose content appears on our site may use third party Cookies, Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties. You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

How and where do we store your data?
We only keep your personal data for as long as We need to in order to use it as described above or for as long as we have your permission to keep it. Your data will only be stored in the UK. Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through our site.

Do we share your data?
Save as aforementioned, we will not share any of your data with any third parties for any purposes. In certain circumstances, We may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.

What happens if our business changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use that data only for the same purposes for which it was originally collected by us. In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

How Can You Control Your Data?
In addition to your rights under the GDPR, when you submit personal data via our site, you may be given options to restrict our use of your data. In particular, We aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt- out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details). You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you from receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

Your right to withhold information.
You may access certain areas of our site without providing any data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data. You may restrict Our use of Cookies.

How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details.

Our Use of Cookies
Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times. All Cookies used by and on our site are used in accordance with current Cookie Law. Before Cookies are placed on your computer or device, you will be asked to consent to set those Cookies. You may, if you wish, deny consent to the placing of Cookies; however certain features of our site may not function fully or as intended. Our site uses analytics services. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. The analytics service used by our site uses Cookies to gather the required information. In addition to the controls that e provide, you can choose to enable or disable Cookies in your internet browser. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.

Contacting Us
If you have any questions about our site or this privacy policy, please contact us. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.

Changes to our privacy policy.
We may change this privacy policy from time to time (for example, if the law changes). Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the privacy policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.

WEBSITE TERMS & CONDITIONS
Any information submitted or uploaded to display on the website is done in good faith. We are legally free to use such information for any lawful purpose. We may send you occasional future emails with available appointments, special offers and new treatments.

Internet Tracking and Targeting
Our website does use ‘cookies’ which provides us with information regarding visitor and internet usage. We may use these for marketing and promotional purposes. It is important to note that cookies, to the best of our knowledge, do not contain recognised personal information and do not enable us to identify you as a specific person. You can change your cookie settings and modify permissions from your web browser.

Your Consent
By agreeing to our terms at Thornbridge Clinic you consent to receiving communications which may include phone, email, social media and retargeting ads. You understand that you may proactively manage your preferences or opt out at any time using the unsubscribe link provided in all communications. You confirm that you are over 18 and consent to communications.
Please read these Terms and Conditions carefully before you access and use the service of Thornbridge Clinic. Your acceptance of and compliance with these terms apply to all visitors, users and others who access or use our services. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Intellectual Property of JDN Micropigmentation Ltd.
The Service and its original content, features and functionality are and will remain the exclusive property of JDN Micropigmentation Ltd and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade address may not be used in connection with any product or service without the prior written consent of JDN Micropigmentation Ltd.

Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by JDN Micropigmentation Ltd. JDN Micropigmentation Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that JDN Micropigmentation Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Indemnification
You agree to defend, indemnify and hold harmless JDN Micropigmentation Ltd and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms.

Limitation Of Liability
In no event shall JDN Micropigmentation Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.